Nothing to See Here — Twitter’s New Limitations Halt Information-Sharing Option
Twitter's new restrictions have had a startling impact on government websites that incorporate Twitter feeds on their pages.
Results Through Strategy
Operationalizing the Use of Social Media
Our Vice President, Police Chief Christopher Mannino (Ret.), looks at the many challenges police departments face on social media and explains why public messaging is optimized when it's operationalized.
Minute by Minute Podcast
How the GBI Handled the Social Media Response to the Ahmaud Arbery Murder
Julie interviews Nelly Miles, director of the Office of Public and Governmental Affairs for the Georgia Bureau of Investigation, about the agency's communication plan to handle the overwhelming public response to the viral video of the death of Ahmaud Arbery.
Roundtable: Police PIOs Share Communication Strategies in the Aftermath of a School Shooting Regardless of where an incident occurs, agencies invariably face inquiries from community members and the media about their preparedness and response GalleryRoundtable: Police PIOs Share Communication Strategies in the Aftermath of a School Shooting
Regardless of where an incident occurs, agencies invariably face inquiries from community members and the media about their preparedness and response
Roundtable: Police PIOs Share Communication Strategies in the Aftermath of a School Shooting
Regardless of where an incident occurs, agencies invariably face inquiries from community members and the media about their preparedness and response
Julie Parker and other communications experts share their best practices for communicating with the media and the public after a school shooting.
Awash in Social Media, How Are Police Learning to Inform the Public Better After Shootings?
JPC's Julie Parker and Katie Nelson are quoted in this AP story about the evolving ways police departments are sharing information with the public during, and after, mass shootings.
Textbook Example of How Police Departments Should Report an Officer-Involved Shooting 
Unfortunately, some law enforcement agencies choose any or all variations of these examples in the first few minutes and hours, or much longer (if they even talk at all) after a critical incident.
Minute by Minute
The GBI's Communications Response to the Ahmaud Arbery Murder
Julie Parker interviews Nelly Miles, director of the Office of Public and Governmental Affairs for the Georgia Bureau of Investigation, about the agency's communications response to the viral video of the death of Ahmaud Arbery.
Managing the Media Response to the Highland Park July 4 Shooting
Julie Parker interviews the deputy police chief who lead the media messaging surrounding the July 4 mass shooting in Highland Park, Illinois.
To Delete, Hide, or Leave It Up? Part II
In part II, Christopher Mannino shares the tools needed to help mitigate risk when government agencies moderate comments on social media.
To Delete, Hide, or Leave It Up? Part I
Advice and guidelines on when an organization can and should delete a comment from their social media pages.