Every police agency should include a social media communications policy in its active shooter response protocols to ensure timely delivery of information

A synagogue, a church, a newsroom, nightclubs, shopping malls, grocery stores and schools are just some of the locations where active shooters have committed unspeakable acts of horror. Just as law enforcement continues to train to enhance tactical response to active shooters, it must also train on how to best share information with the public during such incidents.

High-profile, high-stress incidents naturally strike fear and concern among people located closest to the event. Whether they live or work near the crime scene, know someone who does, or are potential victims themselves and hiding from the shooter, they need and deserve to know what’s happening and what to do if the violence directly impacts them.

Law enforcement agencies can ensure timely delivery of information by following these four steps:

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